My Perfumes Outlet Return & Refund Policy

Thank you for choosing My Perfumes Outlet. We aim to provide exceptional service and hope you love your fragrance. This policy outlines your options for returns and refunds for orders shipped within Canada.

We’ll keep you updated by email/SMS when your order ships.

• Unopened merchandise: Returnable within 15 days of the order date.
• Opened or defective items: Not eligible for return.
• Exchanges: Allowed for unopened items. Customers cover shipping for the return and the replacement item.

Please retain the original packaging and your order confirmation for a smooth return or exchange.

1. Email info@myperfumesoutlet.com with your order reference number and whether you’re requesting a return or an exchange.
2. Wait for our reply with return instructions and the return address.
3. Pack the unopened item securely. You’re responsible for return shipping on exchanges.
4. Once received and inspected, we’ll process the refund (original payment method) or dispatch your exchange.

Refunds appear based on your bank/card timelines after we approve the return.

Policies may be updated from time to time. The version shown on this page is the current one and applies to Canadian orders.

If any part of this policy conflicts with mandatory consumer protection laws, the latter will prevail.